3 tips for socializing your customer service


Adding a social-media layer to your customer-service efforts doesn’t have to take much time or energy, writes Pamela O’Hara. Identify the platforms that your company should be engaging with and set aside a few minutes each day to address requests and complaints via those channels, and you’ll soon be recognized as an engaged and caring company, she writes. “Speak the language of your customer — including listening and responding to conversations in social media — and watch your reputation for providing stellar customer service bloom and grow,” O’Hara writes.  BusinessWeek.com/Today’s Tip blog

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One response to “3 tips for socializing your customer service

  1. I agree, the first and most important step is to identify what’s essential in making your customer satisfied, and then putting it into action!

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