When things go wrong, social media can save the day


Social media is a valuable tool at any time, writes Kristi Hines, but it’s in a crisis that social communication really comes into its own. Used correctly, social tools have the capacity to make people feel valued and to turn even angry customers into loyal supporters, Hines writes.  SocialMediaExaminer.com

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s