Wal-Mart vs. Comcast: Who does social media better?


Wal-Mart has two employees tweeting about the giant retailer — one from media relations and the other in corporate communications. The duo, “Kelly and Kevin,” have a small following and don’t always respond to customer queries. Ari Herzog contrasts the company’s presence with that of Comcast, which is known for its online focus on customer service and its engagement with Twitter followers.  AriWriter.com

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s